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X (Twitter) Channel Configuration

5 min read

1. Introduction #

The X (Twitter) widget allows visitors to your website to navigate directly to your X profile with a single click. When a visitor clicks the X button on your site, they will be taken straight to your profile page where they can follow you, read your posts, or send you a direct message. You can add one or more X profiles, assign them to specific team members or departments, set their availability hours, and customise how the widget appears to your visitors.

This guide will walk you through every step of the setup process in plain, simple language — no technical knowledge required.

2. Adding the X (Twitter) Channel to Your Widget #

When you first open the widget settings, you will land on the Channel Selection screen. This is where you choose which contact channels you want to display on your website — such as X, LinkedIn, WhatsApp, Phone, Email, and others.

To add the X (Twitter) channel:

  1. Click on X (Twitter) to add it to your widget.
  2. Once selected, it will appear in your active channels list at the bottom of the screen.
  3. You will know it has been added when you see the X icon with the label X (Twitter) in the list.

Note: You can add multiple channels at the same time. The X (Twitter) channel is just one of several options available to you.

3. Entering Your X Username and Contact Details #

After adding the X (Twitter) channel, a row of fields will appear for you to fill in. Here is what each field means:

  • Username — Enter your X profile so visitors can be taken directly to your page. You can enter this in either of two ways:
    • Profile ID — Enter your X handle starting with the @ symbol, for example @yourbusiness.
    • Profile URL — Enter the full link to your X profile, for example https://x.com/yourbusiness.
    When a visitor clicks the X button on your website, they will be taken directly to this profile page.
  • Channel label — This is the text shown to your website visitors next to the X button. By default it says “X (Twitter)” but you can change it to something like “Follow Us on X” or “Find Us on X”.
  • Custom image — If you would like to use your own icon instead of the default X icon, click Choose file and upload your image.
  • Channel color — Click the colour box to pick a colour for your X button. Choose a colour that matches your website’s branding.
  • Show on — Select whether the X button should appear on Desktop, Mobile, or both by clicking the relevant icons.

Tip: To find your X profile URL, open X (formerly Twitter) and go to your profile page. Copy the link from your browser’s address bar — it will look like https://x.com/yourusername — and paste it directly into the Username field.

Tip: If you have more than one X account — for example, a separate account for customer support — click the Add new contact button at the top right to add another row and enter each profile individually.

4. Editing Individual Contact Settings #

Each X contact you add has its own individual settings panel. These allow you to personalise each contact further and make it easier for visitors to know whose profile they are visiting.

To open a contact’s settings:

  1. Find the contact row you want to edit.
  2. Click the Schedule button on the right-hand side of that row to access the full contact settings.
  3. A panel called X contact settings will open.

4.1 Role and Contact Avatar #

  • Role — Enter the role or purpose of this account, for example “Official Account”, “Customer Support”, or “News & Updates”. This will be shown to visitors so they know who or what they are connecting with before they click through.
  • Contact avatar — Upload a photo or image for this contact by clicking Choose file. Adding your profile picture or logo helps visitors immediately recognise the account.

Once you have made your changes, click Update contact to save them.

5. Setting Your Availability Schedule #

You may want to control when your X button is visible — for example, only showing it during hours when your social media team is active and able to respond to messages. The Date Scheduling section lets you control exactly when each contact appears on your website, down to specific hours on specific days of the week.

5.1 Choosing Availability Per Day #

You will see a grid showing all seven days of the week — Monday through to Sunday. For each day, click the dropdown menu and select one of the following options:

  • All day — The contact will be visible to visitors throughout the entire day. This is the default setting.
  • Scheduled — Choose this option to set specific hours. For example, you may want the X button to appear only between 9:00am and 5:00pm on weekdays.
  • Unavailable — Choose this to hide the contact completely on that day, for example on weekends or public holidays.

5.2 Copying a Schedule to Multiple Days #

If your availability is the same across several days, you do not need to set each one individually. You can copy one day’s schedule to other days quickly:

  1. Click the copy icon (the two overlapping squares) next to the day you want to copy from.
  2. A small menu will appear listing all the other days of the week.
  3. Tick the days you want to apply the same schedule to.
  4. Click Apply.

The schedule will be copied across to all the days you selected automatically.

5.3 Setting Your Time Zone #

At the bottom of the scheduling section you will find a Time zone dropdown. Make sure this is set to the correct time zone for your business so that your availability hours display accurately to visitors regardless of where they are in the world. By default, it is set to match your website’s time zone.

When you are happy with all the settings, click Update contact to save.

6. Customising the Multi-Contact Pop-Up Message #

If you have added more than one X contact — for example, a main brand account and a dedicated support account — visitors will see a small pop-up when they click the widget button, showing all available contacts for them to choose from. You can customise the text shown in this pop-up to make it feel more welcoming and on-brand.

To customise the pop-up message:

  1. Click the Multi-contact settings button at the top of the X (Twitter) channel panel.
  2. A window will appear with two fields to fill in:
  • Headline — This is the bold title text shown at the top of the pop-up. For example: “Connect with us on X!”
  • Welcome message text — This is the smaller description text shown below the headline. For example: “Choose the account you’d like to visit.”

Type in whatever text feels right for your business, then click Update to save your changes.

7. Final Notes #

Your X (Twitter) widget is now fully set up. Visitors to your website will be able to click your X button and be taken directly to your profile — during the hours you have specified.

If you ever need to make changes — such as updating your username, adding a new account, or adjusting your availability hours — simply return to the widget settings area and follow the same steps outlined in this guide.

Reminder: Always click Update contact or Update after making any changes to ensure your settings are saved correctly.