View Categories

Discord Channel Configuration

5 min read

1. Introduction #

The Discord widget allows visitors to your website to join your Discord server directly by clicking a button displayed on the screen. You can add one or more Discord server invitations, assign them to specific team members or communities, set their availability hours, and customise how the widget appears to your visitors.

This guide will walk you through every step of the setup process in plain, simple language — no technical knowledge required.

2. Adding the Discord Channel to Your Widget #

When you first open the widget settings, you will land on the Channel Selection screen. This is where you choose which contact channels you want to display on your website — such as Discord, Messenger, Phone, WhatsApp, Email, and others.

To add the Discord channel:

  1. Click on Discord to add it to your widget.
  2. Once selected, it will appear in your active channels list at the bottom of the screen.
  3. You will know it has been added when you see a blue Discord icon with the label Discord in the list.

Note: You can add multiple channels at the same time. The Discord channel is just one of several options available to you.

3. Entering Your Invitation Link and Contact Details #

After adding the Discord channel, a row of fields will appear for you to fill in. These fields control how your Discord contact is displayed to visitors on your website.

Here is what each field means:

  • Invitation — Enter your Discord server invite link. This is the link visitors will use to join your server when they click the button. It follows the format: https://discord.gg/yourbusiness. You can generate an invite link from within your Discord server settings under Invites.
  • Name — Enter the name of the person or community this invitation belongs to, for example “Support Server” or “Community Hub”.
  • Channel label — This is the text shown to your website visitors next to the Discord button. By default it says “Discord” but you can change it to something like “Join Our Server” or “Chat on Discord”.
  • Custom image — If you would like to use your own icon instead of the default Discord icon, click Choose file and upload your image.
  • Channel color — Click the colour box to pick a colour for your Discord button. Choose a colour that matches your website’s branding.
  • Show on — Select whether the Discord button should appear on Desktop, Mobile, or both by clicking the relevant icons.

Tip: If you have more than one Discord server — for example, a separate server for Sales and for Support — click the Add new contact button at the top right to add another row and fill in the details the same way.

Note: Make sure your Discord invite link does not have an expiry date, or visitors may encounter an expired link. When creating an invite in Discord, set it to Never expire to avoid this.

4. Editing Individual Contact Settings #

Each Discord contact you add has its own individual settings panel. These allow you to personalise each contact further and make it easier for visitors to know which server they are joining.

To open a contact’s settings:

  1. Find the contact row you want to edit.
  2. Click the Schedule button on the right-hand side of that row to access the full contact settings.
  3. A panel called Discord contact settings will open.

4.1 Role and Contact Avatar #

  • Role — Enter a description for this server or contact, for example “Community Support”, “Gaming Server”, or “Customer Help”. This will be shown to visitors so they know which server they are about to join.
  • Contact avatar — Upload a photo or image for this contact by clicking Choose file. Adding a server logo or team photo gives a personal touch and helps visitors feel more confident clicking through.

Once you have made your changes, click Update contact to save them.

5. Setting Your Availability Schedule #

You may not want the Discord button to be visible to visitors outside of your active hours. The Date Scheduling section lets you control exactly when each contact appears on your website, down to specific hours on specific days of the week.

5.1 Choosing Availability Per Day #

You will see a grid showing all seven days of the week — Monday through to Sunday. For each day, click the dropdown menu and select one of the following options:

  • All day — The contact will be visible to visitors throughout the entire day. This is the default setting.
  • Scheduled — Choose this option to set specific hours. For example, you may want the Discord button to appear only between 9:00am and 5:00pm on weekdays.
  • Unavailable — Choose this to hide the contact completely on that day, for example on weekends or public holidays.

5.2 Copying a Schedule to Multiple Days #

If your availability is the same across several days, you do not need to set each one individually. You can copy one day’s schedule to other days quickly:

  1. Click the copy icon (the two overlapping squares) next to the day you want to copy from.
  2. A small menu will appear listing all the other days of the week.
  3. Tick the days you want to apply the same schedule to.
  4. Click Apply.

The schedule will be copied across to all the days you selected automatically.

5.3 Setting Your Time Zone #

At the bottom of the scheduling section you will find a Time zone dropdown. Make sure this is set to the correct time zone for your business so that your availability hours display accurately to visitors regardless of where they are in the world. By default, it is set to match your website’s time zone.

When you are happy with all the settings, click Update contact to save.

6. Customising the Multi-Contact Pop-Up Message #

If you have added more than one Discord contact — for example, a Sales server and a Support server — visitors will see a small pop-up when they click the widget button, showing all available contacts for them to choose from. You can customise the text shown in this pop-up to make it feel more welcoming and on-brand.

To customise the pop-up message:

  1. Click the Multi-contact settings button at the top of the Discord channel panel.
  2. A window will appear with two fields to fill in:
  • Headline — This is the bold title text shown at the top of the pop-up. For example: “We’re here to help!”
  • Welcome message text — This is the smaller description text shown below the headline. For example: “How can we assist you today?”

Type in whatever text feels right for your business, then click Update to save your changes.

7. Final Notes #

Your Discord widget is now fully set up. Visitors to your website will be able to see your Discord button and join your server during the hours you have specified.

If you ever need to make changes — such as updating an invite link, adding a new server, or adjusting your availability hours — simply return to the widget settings area and follow the same steps outlined in this guide.

Reminder: Always click Update contact or Update after making any changes to ensure your settings are saved correctly.