View Categories

WeChat Channel Configuration

5 min read

1. Introduction #

The WeChat widget allows visitors to your website to connect with you on WeChat by scanning your QR code directly from the widget button displayed on the screen. You can add one or more WeChat contacts, assign them to specific team members or departments, set their availability hours, and customise how the widget appears to your visitors.

This guide will walk you through every step of the setup process in plain, simple language — no technical knowledge required.

2. Adding the WeChat Channel to Your Widget #

When you first open the widget settings, you will land on the Channel Selection screen. This is where you choose which contact channels you want to display on your website — such as WeChat, Messenger, Phone, WhatsApp, Email, and others.

To add the WeChat channel:

  1. Click on WeChat to add it to your widget.
  2. Once selected, it will appear in your active channels list at the bottom of the screen.
  3. You will know it has been added when you see a green WeChat icon with the label WeChat in the list.

Note: You can add multiple channels at the same time. The WeChat channel is just one of several options available to you.

3. Uploading Your WeChat QR Code and Contact Details #

After adding the WeChat channel, a row of fields will appear for you to fill in. WeChat connections work differently from other channels — instead of entering a username or URL, you upload your WeChat QR code image so visitors can scan it to add you directly.

Here is what each field means:

  • WeChat QR — Click Choose file to upload your WeChat QR code image. To get your QR code:
    • Open the WeChat app on your phone.
    • Go to Me → tap your profile photo → tap the QR code icon.
    • Save or screenshot the QR code image and upload it here.
    When a visitor clicks the WeChat button on your website, your QR code will be displayed for them to scan with their WeChat app.
  • Name — Enter the name of the person or department this contact belongs to, for example “Support Team” or “Sales Department”.
  • Channel label — This is the text shown to your website visitors next to the WeChat button. By default it says “WeChat” but you can change it to something like “Chat on WeChat” or “Scan to Connect”.
  • Custom image — If you would like to use your own icon instead of the default WeChat icon, click Choose file and upload your image.
  • Channel color — Click the colour box to pick a colour for your WeChat button. Choose a colour that matches your website’s branding.
  • Show on — Select whether the WeChat button should appear on Desktop, Mobile, or both by clicking the relevant icons.

Tip: If you have more than one WeChat contact — for example, a separate contact for Sales and for Support — click the Add new contact button at the top right to add another row and upload each QR code individually.

4. Editing Individual Contact Settings #

Each WeChat contact you add has its own individual settings panel. These allow you to personalise each contact further and make it easier for visitors to know who they are reaching out to.

To open a contact’s settings:

  1. Find the contact row you want to edit.
  2. Click the Schedule button on the right-hand side of that row to access the full contact settings.
  3. A panel called WeChat contact settings will open.

4.1 Role and Contact Avatar #

  • Role — Enter the role of the person behind this contact, for example “Customer Support”, “Sales”, or “Billing”. This will be shown to visitors so they know who they are connecting with before they scan.
  • Contact avatar — Upload a photo or image for this contact by clicking Choose file. Adding a photo gives a personal touch and helps visitors feel more comfortable reaching out.

Once you have made your changes, click Update contact to save them.

5. Setting Your Availability Schedule #

You may not want the WeChat button to be visible to visitors outside of your working hours. The Date Scheduling section lets you control exactly when each contact appears on your website, down to specific hours on specific days of the week.

5.1 Choosing Availability Per Day #

You will see a grid showing all seven days of the week — Monday through to Sunday. For each day, click the dropdown menu and select one of the following options:

  • All day — The contact will be visible to visitors throughout the entire day. This is the default setting.
  • Scheduled — Choose this option to set specific hours. For example, you may want the WeChat button to appear only between 9:00am and 5:00pm on weekdays.
  • Unavailable — Choose this to hide the contact completely on that day, for example on weekends or public holidays.

5.2 Copying a Schedule to Multiple Days #

If your availability is the same across several days, you do not need to set each one individually. You can copy one day’s schedule to other days quickly:

  1. Click the copy icon (the two overlapping squares) next to the day you want to copy from.
  2. A small menu will appear listing all the other days of the week.
  3. Tick the days you want to apply the same schedule to.
  4. Click Apply.

The schedule will be copied across to all the days you selected automatically.

5.3 Setting Your Time Zone #

At the bottom of the scheduling section you will find a Time zone dropdown. Make sure this is set to the correct time zone for your business so that your availability hours display accurately to visitors regardless of where they are in the world. By default, it is set to match your website’s time zone.

When you are happy with all the settings, click Update contact to save.

6. Customising the Multi-Contact Pop-Up Message #

If you have added more than one WeChat contact — for example, a Sales contact and a Support contact — visitors will see a small pop-up when they click the widget button, showing all available contacts for them to choose from. You can customise the text shown in this pop-up to make it feel more welcoming and on-brand.

To customise the pop-up message:

  1. Click the Multi-contact settings button at the top of the WeChat channel panel.
  2. A window will appear with two fields to fill in:
  • Headline — This is the bold title text shown at the top of the pop-up. For example: “We’re here to help!”
  • Welcome message text — This is the smaller description text shown below the headline. For example: “How can we assist you today?”

Type in whatever text feels right for your business, then click Update to save your changes.

7. Final Notes #

Your WeChat widget is now fully set up. Visitors to your website will be able to see your WeChat contact button and scan your QR code to connect with you during the hours you have specified.

If you ever need to make changes — such as uploading a new QR code, adding a new contact, or adjusting your availability hours — simply return to the widget settings area and follow the same steps outlined in this guide.

Reminder: Always click Update contact or Update after making any changes to ensure your settings are saved correctly.