The Predefined Questions tab allows you to create curated question-and-answer pairs.
These act as controlled responses for frequently asked queries.
Adding a Predefined Question #
- Click Add Question.
- Enter the question.
- Provide the curated answer.
- Save.
Use this feature for:
- FAQs
- Policies
- Pricing
- Compliance-sensitive information
Editing or Deleting Entries #
Each entry includes:
- Edit option
- Delete option
- Bulk selection tools
- Search functionality
Limiting Replies to Predefined Answers #
Enable Limit replies to predefined answers to restrict the AI to only use predefined responses.
When enabled:
- Dynamic responses from website content are disabled.
- Only curated answers are used.
Recommended for:
- Regulated industries
- Strict compliance environments
- Fully controlled messaging requirements
When disabled:
The assistant combines:
- Website training data
- Uploaded documents
- Predefined answers
for flexible, intelligent responses.
Saving and Publishing #
After completing configuration:
- Click Save to store changes.
- Click Save & Publish to apply settings live.
Once published, your AI Assistant will operate based on:
- Configured identity and tone
- Defined training sources
- Automated lead capture rules
- Starter and follow-up engagement logic
- Curated predefined responses